Refund Policy

Last updated: July 20, 2026.

1. Free trial

Every account starts on a free trial (a limited number of messages, portal-only) — no payment method is required to try AnyAgent HQ, so there's nothing to refund until you subscribe.

2. Subscriptions

Paid plans are billed monthly in advance via PayPal, with no long-term contract. You can cancel at any time from the portal's Billing tab — your agent stays live until the end of the billing period you've already paid for, and you won't be charged again after that.

3. Refunds

• We don't offer prorated refunds for unused time within a billing period you've already paid for.
• If you were charged in error (e.g. a duplicate charge, or a charge after you believe you cancelled), email us within 14 days and we'll investigate and refund if warranted.
• If you're not satisfied within your first paid billing period, contact us — we consider first-cycle refund requests case by case.

4. How to request a refund or cancel

Cancel any time from the portal's Billing tab, or email hello@anyagenthq.com with your account email and the reason for the request.

5. Payment processing

All payments are processed by PayPal; refunds are returned to your original PayPal payment method and may take a few business days to appear, per PayPal's own processing times.